Wells Fargo – the hyena’s of the banking game?

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Heard of Bait and Switch? Here’s an example. Joe at Wells Fargo Financial calls and says – “Come in to our office, we can refinance your auto loan, give you $ 750 cash back and lower your payments!” Of course we went in to check out what they could do. We get there and the guy is ALL about our MORTGAGE, which we have with a different bank. After explaining that we are NOT interested in home equity loans or refinancing the mortgage through Wells Fargo, suddenly he CAN’T do anything for us on the auto loan. He actually started arguing with us about how it doesn’t make any sense to him that we wouldn’t take him up on his fabulous offer!! WHOA NELLY! What the hell just happened here? You don’t get your grubby f-ing hands on my house, and the deal is off? Well, all I can say is, that guy is damn lucky my 8 yr old daughter was sitting there with my husband and I because if not, I think he may have found his little calculator crammed down his goddamn throat. Better Business Bureau, here I come

  1. Reply
    February 6, 2011 at 12:45 am

    haha yeah they are a joke….they tell you want you want to hear to get you in the door and then those silver tongued salesmen use high pressure sales.

  2. Reply
    February 6, 2011 at 1:24 am

    Wow that is awful. I have heard Wells Fargo is not a bank you want to deal with. Unfortunately my spouse has a student loan with them and that is enough for me. I have had a few issues here and there with them on that. I would not want them for my personal banking institution. I don’t have the student loan issues so much anymore but I will be SO happy when that dang loan is paid off. They seem too big and “alligatorish” for my banking needs.

  3. Reply
    February 6, 2011 at 1:44 am

    I must say I am amazed. Wells Fargo is my best lender and to hear that one of their employees would do this is distressing.

    By all means report the loan office to the BBB and to his boss as well.

  4. Reply
    Craig T
    February 6, 2011 at 2:28 am

    So because of ONE employee out of the thousands and thousands of employees that work for Wells Fargo you condemn the entire company?

  5. Reply
    February 6, 2011 at 3:02 am

    I have had 3 mortgages with Wells Fargo, and have had 3 excellent experiences with them. It’s sad that you would judge an entire company by one employee, especially one of the oldest and most respected bank/mortgage companies in the United States.

    It sounds like this guy is a commission-only sales guy who was desperate to get your business. You can file a complaint with the BBB, but it isn’t going to hurt a company as big as WF. It’s really just going to be a waste of your time.

  6. Reply
    Leah W
    February 6, 2011 at 3:42 am

    REAL sorry to hear about that. You need to report that guy. Call that WFF store and ask for the Regional Managers name and number and call him to report that guy. I work at Wells Fargo and it is NOT acceptable behavior for anyone working and dealing with the public to treat anyone that way. Our company news is all about great customer service to help those with their financial options. We in no way would accept that kind of behavior from any employee toward a customer. I wish you the best and a HUGE Im sorry for your experience.

  7. Reply
    February 6, 2011 at 3:49 am

    I used to work at wells. All they are about it sales sales and sales. I left because of all the pressure they applied. I’m not saying that their services are bad, and they do have some programs available, but the pressure that the company inherently places on its workers leads to issues like the one mentioned above. One of the main reasons I left there is for that reason, I didn’t enjoy twisting the arms of the customers, and because i know how much I hate being given sales pitches. It was hard to work at some place you didn’t believe in.

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