Has anyone ever heard of a mortgage company withholding your payoff balance for 7-10 business days?
We are in the process of selling our home and recently found a buyer relocating from CA. to KS. with a closing date of Feb 7th. When we called Citi Residential Lending (where our home loan is thru) we were told that we would have to make a request in writing and it would take 7-10 days. The title company faxed a signed request and 3 days later we still can’t get anyone from Citi to verify the request is in process. Based on previous experience of selling a home – I was able to get my payoff balance immediately upon request – not a 7 day waiting period. And don’t even get me started about how rude Citi has been – not only to us but the TITLE company who is sending them the check. We have contacted the Better Business Bureau & the Kansas State Attorney General & the Kansas Banking Commisioner (who Citi falls under) no help! Any suggestions???? or comments would be appreciated!